Support and Help Channels

  • 1 hour ticket response time
  • A one hour Inquiry Reply Guarantee

  • Our technical assistance staff is available nonstop to handle all of your support demands. Every ticket you send to us shall be addressed within up to one hour. If your situation requires the assistance of an admin, we will forward the ticket to the technician on duty and will notify you that the issue is being resolved.

  • Top quality support service
  • Professional Client Assistance Service

  • We’ll be working for you 24x7 to offer you assistance and tech support as well as to aid you with any issue that you could encounter when working with your virtual server. We’re able to support all pre–configured software, like your OS, server administration panel (with regards to the VPS type) and the Web Hosting Control Panel produced completely by us.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Hosting Control Panel that comes completely free with your VPS includes a built–in article base. There’s a range of comprehensive how to posts and a group of step–by–step video lessons that display all the important website administration duties. You can find them by hitting the Help or Video buttons in the right corner of each Control Panel section.