Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a sixty–minute response warranty for each support ticket or email that you submit to the technical support staff. We will swiftly respond to all typical questions and forward the case to our system administrators if further assistance is required. If you make use of our Managed Services package, we’ll complete any of the included server administration services at a time that has been agreed upon beforehand.
A Premium–Quality Customer Service
Should you require any help while working with the Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, do get in touch with the client support staff anytime through the ticketing system. Furthermore, in case you need help administering your dedicated server, you can make use of the Managed Services package, that includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup disk space, etc.
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with an elaborate knowledge base, which features comprehensive explanations of its features and functionalities. Furthermore, we have filmed in–depth video tutorials that will further disclose to you how to carry out a particular operation or solve a commonly experienced problem. All the how–to articles and the tutorial video clips are easily accessible from each Web Hosting Control Panel section through the Videos and Help buttons located in the top right corner.